FAQs

1. What materials are your loungewear made of?

Our homewear uses skin-friendly premium fabrics including pure cotton, soft flannel, smooth satin and breathable modal. All fabrics are lightweight, gentle to sensitive skin and suitable for all seasons.

2. How do I choose the correct size?

A detailed size chart with bust, waist and length measurements is attached under every product page. We recommend measuring your body first instead of relying only on regular clothing sizes. If you prefer a loose fit, you can size up.

3. What payment methods do you accept?

We support mainstream secure payments including credit cards, PayPal and other global online payment channels. All transactions are fully encrypted to protect your private information.

4. Do you offer free shipping?

Free standard shipping is offered on all orders over $60. You can check real-time shipping fees at checkout before payment.

5. What is your return & exchange policy?

We accept returns or exchanges within 30 days after delivery. Items must be unworn, unwashed, with original tags intact. Damages caused by improper washing or wearing are not eligible for free returns. Please contact our customer service first to start a return request.

6. How should I wash and maintain my pajamas?

We suggest hand washing or using a gentle machine cycle with cold water. Avoid strong bleach and high-temperature tumble drying to prevent fabric deformation and fading. Satin styles need air drying in shade.

7. How can I contact customer support?

You can send emails via our support mailbox or leave messages on our order page. Our team will reply to all inquiries within 24 hours on working days.

8. Can I modify or cancel my order after payment?

Orders can be cancelled or adjusted within 2 hours after successful payment. Once the parcel is shipped, no changes or cancellations will be available.

9. Will you restock sold-out loungewear styles?

Popular styles will be restocked regularly. You can click the “Notify Me When Back In Stock” button on out-of-stock product pages to receive an email alert once restocked.